What should I include with my first claim?

All claim submissions should include the correct SIGNED claim form and scanned receipts. Pay-As-You-Go claims must be submitted to your employer, who will pass them on to us with the appropriate payment. Pre-Authorized Debit claims should be sent directly to us by the claimant. Both claim forms are available on our website at www.draltd.com. If you are including a residual amount from a premium-based insurance claim be sure to enclose the insurance company statement that indicates how much you paid personally. The safest way to submit claims is from our website using our secure eCourier encrypted email service. Alternatively, you can use our secure toll-free FAX (1-855-209-9374). You should avoid regular email or Canada Post for the sake of security and speed.

Which Claim Form do I use?

Ask your employer what kind of plan you are on. For Pre-Authorized Plans there is no payment calculation required on the claim form other than the claim total. For Pay-As-You Go plans, employers must follow the calculation instructions at the bottom of the claim form after you give it to them. Both claim forms are fillable PDFs on our website or may be printed off if you like.

How often can I submit claims?

You may submit claims as often as you like. There is no extra cost for multiple submissions. Most claimants make periodic claims throughout the year so they don’t misplace receipts.

When is the deadline for submitting claims?

You must send claims to reach us before your Fiscal year-end so they appear properly on your Tax Receipt. If you will be late submitting a claim due to a year-end medical treatment, please call so we can arrange to process your claim and adjust your Tax Receipt.

How can I sign up for Direct Deposit?

We need a VOID personal cheque from any employee wishing to use Direct Deposit. It can be included with the employee’s first claim. We guarantee 5 business day reimbursement from the day we receive your claim if your plan is Pre-Authorized Debit (PAD) and you are signed up for Direct Deposit. If you don’t have paper cheques, the bank can issue a Direct Deposit Information Form that you send to us.

I don't have employees, just myself and my family, do I list them on the Appendix A?

Appendix A is used to list arms-length Employees only. (Family members of that Employee are covered automatically, so they do not need to be listed.) When submitting a claim, you can include all family members on one claim form, just make sure the correct family member is listed beside the appropriate treatment procedure on the form under “Patient Name”. All Sole Proprietorships and Partnerships must submit an Appendix C (Family Members). Appendix C identifies the family members with their birth dates and other information to determine their individual claim limits. Anyone related to you by blood, marriage or adoption and dependent upon you, regardless of age, is covered under your Annual Limit.